Ticket workflows
Queue, assignment, priority, SLA and active capacity.
MX12 platform
AI intake, tickets, CRM and human handoff
Support workspace
Bring every customer request, conversation, file and next action into one clear company workspace.
Command center
Tickets
CRM
Chats
12 screensa real tour of the working product
1 timelinemessages, files and decisions together
Right accessa focused view for every role
Separatedcompany data stays in its workspace
One connected operating layer
More than a ticket list.
Every support request can move with its customer context, responsible people, files and measurable progress.
CRM context
Contacts, deals, next tasks and activity beside the request.
Dashboard widgets
Role-aware layouts for support, sales, service and leadership.
Team access
Company creators, managers and clients see the right controls.
Files and history
Keep specifications, evidence and decisions on the same timeline.
Channels and AI
Carry AI intake and human conversations into managed work.
Inside Support workspace
Real screens from the workspace your team will actually use.
Move from the company overview to the ticket queue, customer record, conversation and connected services without losing context. Each role sees the tools it needs inside the correct company.
Platform command center
See company health, active requests and the work that needs attention first.
Ticket command board
Filter the queue, take eligible work and keep current capacity visible.
Ticket detail and conversation
Keep the request, language, work guide and complete conversation in one view.
CRM dashboard
Open the customer record, pipeline and next tasks without leaving the workflow.
Contact directory
Search customer records, review status and open the next deal or task quickly.
Dashboard widget library
Build a focused home screen from support, CRM, telephony and service widgets.
Chats and channels
Keep ticket conversations, internal groups and channel filters in one inbox.
Company channel connections
Connect Gmail, WhatsApp, Telegram, Viber and other channels to one inbox.
AI setup assistant
Shape company context, reply style, translation rules and trusted knowledge sources.
Telephony workspace
Manage company numbers, eSIM and SIP access from the same account.
Company members and invitations
Manage company identity, team capacity, invitations and access roles together.
Navigation and workspace settings
Keep daily navigation focused while permissions remain independently controlled.
Clear access boundaries
Each person sees the right workspace—not someone else’s data.
Company membership determines the shared workspace. Personal services remain separate, and operational access never implies ownership or billing rights.
Company creator
Sees the full company picture, manages access and understands where work needs attention.
Support manager
Takes eligible requests, replies, adds files and moves the work forward without ownership or billing access.
Client
Creates requests, follows progress and keeps every message and document on the same timeline.
Built for everyday work
Every request has one owner, visible progress and a complete history.
One clear request
Set the outcome, attach evidence and keep the full conversation beside the work.
Progress you can see
Know who owns the request, what its status means and which action comes next.
Conversation in context
Continue with the responsible manager without losing files, decisions or history.
How it works
From setup to daily use.
Create the request
Choose the support type, describe the required outcome, and add relevant files.
A manager takes it
The request is routed to the right MX12 manager and its status becomes visible.
Resolve it together
Use the connected ticket conversation for updates, documents, and the final result.
Inside MX12
Support work with an owner, a timeline and the customer context attached.
Best forTechnical issues, account access, billing questions, setup work, and operational tasks for MX12 managers.
- Support, technical, and payment requests
- Screenshots and document attachments
- Responsible manager and current status
- Ticket conversation and file exchange
- Work progress and resolution history
- Links back to related MX12 services
Practical answers
Before you start.
What should I put in a ticket?
Describe the result you need, what already happened, and any deadline. Add screenshots or documents that help a manager act without repeated questions.
Can I send files after creating it?
Yes. The ticket conversation supports ongoing messages and attachments while the request is active.
How do I see who is working on it?
The ticket page shows its status, assignment, progress, and the connected conversation with the responsible manager.
Start with your own workspace
Put support workspace to work without mixing company boundaries.
Register, create or join the correct company, and use only the services and actions assigned to your role.