Clear requests
Describe the outcome, attach files, and keep every important detail in one place.
MX12 services
Real people when the work needs people
MX12 managed support
Create a request, attach the right context, and let an MX12 manager help move the work to resolution.
Create a support ticket
Built for everyday work
Use tickets for account questions, technical problems, payments, and operational work. Files, progress, communication, and the responsible manager stay connected to one request.
Visible progress
See when a manager accepts the request and follow the current support status.
Connected chat
Continue the conversation and exchange documents directly inside the ticket.
How it works
From setup to daily use
Create the request
Choose the support type, describe the required outcome, and add relevant files.
A manager takes it
The request is routed to the right MX12 manager and its status becomes visible.
Resolve it together
Use the connected ticket conversation for updates, documents, and the final result.
Inside MX12
A working support process rather than an email thread with missing context.
Best for
Technical issues, account access, billing questions, setup work, and operational tasks for MX12 managers.
- Support, technical, and payment requests
- Screenshots and document attachments
- Responsible manager and current status
- Ticket conversation and file exchange
- Work progress and resolution history
- Links back to related MX12 services
Practical answers
Before you start
What should I put in a ticket?
Describe the result you need, what already happened, and any deadline. Add screenshots or documents that help a manager act without repeated questions.
Can I send files after creating it?
Yes. The ticket conversation supports ongoing messages and attachments while the request is active.
How do I see who is working on it?
The ticket page shows its status, assignment, progress, and the connected conversation with the responsible manager.
Ready to put mx12 managed support to work?
Create a support ticket