Your company context
Ground answers in approved information, operating rules, and knowledge sources.
MX12 services
A useful answer on every visit
AI website widget
Answer customer questions, collect context, and hand conversations to your team when people need help.
Configure AI Widget
Built for everyday work
Train the widget on your company context, tune its voice and operating rules, then add it to your website. MX12 keeps automated replies and human conversations in the same workspace.
Multilingual help
Support visitors in their language while your team works in its preferred language.
Human handoff
Move a conversation to a manager with its history and customer context intact.
How it works
From setup to daily use
Define the context
Add company information, approved sources, operating rules, and reply preferences.
Tune the experience
Set language behaviour, starter questions, escalation rules, and widget appearance.
Install and improve
Add the snippet to your site, review real conversations, and refine the setup over time.
Inside MX12
AI replies, human conversations, and operating controls in the same system.
Best for
Service websites, international customer bases, sales qualification, and teams with repeated questions.
- Company context and AI voice
- Approved knowledge sources
- Multilingual conversation flow
- Quick-start questions
- Human manager escalation
- Conversation history and usage controls
Practical answers
Before you start
Can the widget use our company information?
Yes. You control the context, rules, and sources the assistant should trust before it answers customers.
What happens when AI cannot help?
The conversation can be transferred to a human manager together with the messages and customer context already collected.
Can we change its tone and languages?
Yes. The AI setup includes reply style, translation behaviour, preferred team language, and customer-facing language controls.
Ready to put ai website widget to work?
Configure AI Widget