MX12 AI Widget
A useful answer on every visit
Answer customer questions, collect context, and hand conversations to your team when people need help.
Guided setup
Languages
Guardrails
Install
Start with a real workspace
Connect one website and use 50 AI chats every month. Choose a paid plan only when your team needs more capacity.
No demo-only shell and no expiry: MX12 Free uses the same company AI workspace for setup, conversations and handoff.
Visitor · ES¿Puedo hablar con una persona?
AI assistantSí. I’ll pass the conversation and its context to the team.
Custom branding · $24.99 Replace the MX12 mark with your approved company logo.
Everything stays configurable
Change what the assistant knows, how it writes, which domains may run it and when a real person should continue the conversation.
Build from zero, improve selected fields, fill missing context, polish tone or tighten the rules.
Prioritise company notes, FAQ, policies, documents, web pages, uploads and internal references.
Translate incoming chats automatically and choose whether managers see translated or original text first.
Control wording, research sources, compliance limits, clarifying questions and escalation triggers.
Choose dark or light appearance, allowed domains, quick questions and MX12 or custom company identity.
Pass the full transcript and collected context to an eligible manager without making the visitor start again.
Inside AI Widget
Configure the source, tone, domains and escalation once, then review real conversations and improve the workflow from evidence.
Start from zero, fill missing fields, polish the tone or tighten rules without replacing the settings that are already correct.
Improve the widget with an AI setup assistant
Real interface
Set the welcome message, fallback script, preferred language, widget theme and the view your team sees first.
Company context and multilingual flow
Real interface
Define how AI writes, which official sources it may trust and the boundaries that always trigger clarification or escalation.
Tone, trusted references and guardrails
Real interface
Create separate widget keys, restrict allowed domains, copy CSP rules, test the connection and prepare instant questions for visitors.
Domains, install code and quick-start questions
Real interface
Combine company notes, FAQ, policies, documents, web pages, uploaded files and internal references with explicit priority and language.
Priority-ordered knowledge sources
Real interface
Show prepared questions, accept a free-form request and keep the path to a human manager available inside the same conversation.
The customer-facing experience
Real interface
Clear access boundaries
Company membership determines the shared workspace. Personal services remain separate, and operational access never implies ownership or billing rights.
Controls trusted sources, domains, limits, brand voice, handoff rules and the employees who may handle conversations.
Receives escalated conversations with the full AI transcript and customer context, then continues as a human.
Gets a fast answer, uses prepared questions and can reach a real team member without restarting the conversation.
Built for everyday work
Ground answers in approved information, operating rules, and priority-ordered knowledge sources.
Translate incoming conversations automatically and choose whether your team sees the translation or original first.
Move a conversation to a manager with its transcript, customer context and next action intact.
How it works
Add company information, approved sources, operating rules, and reply preferences.
Set language behaviour, starter questions, escalation rules, and widget appearance.
Add the snippet to your site, review real conversations, and refine the setup over time.
Inside MX12
Best forService websites, international customer bases, sales qualification, and teams with repeated questions.
Practical answers
MX12 Free permanently includes 50 AI chats refreshed every month, one company workspace, one connected website, multilingual replies, conversation history, and human handoff.
Yes. MX12 branding is included by default. The custom branding option is shown at $24.99 and lets you replace the MX12 mark with your own approved company logo.
Yes. You control the context, rules, and sources the assistant should trust before it answers customers.
The conversation can be transferred to a human manager together with the messages and customer context already collected.
Yes. The AI setup includes reply style, translation behaviour, preferred team language, and customer-facing language controls.
Start with your own workspace
Register, create or join the correct company, and use only the services and actions assigned to your role.