How to request deletion
- Sign in to the MX12 account that you want deleted.
- Email MX12 with the subject Delete my account.
- Provide the account email and confirm that you want the account and associated data permanently deleted.
- Complete any identity verification requested by MX12 support to protect the account from unauthorized deletion.
Data that will be deleted
- Profile details and authentication data associated with the account.
- Saved contacts, account preferences, device sessions, and notification tokens.
- Telephony and eSIM workspace data that is not required for an active service or legal obligation.
- Support content and other user-provided data that is not required to resolve an outstanding dispute or comply with law.
Data that may be retained
Billing, transaction, fraud-prevention, security, dispute, and regulatory records may be retained only for the minimum period required by applicable law or an active legal obligation. Data in protected backups may remain for up to 90 days before normal backup rotation permanently removes it.
Active paid services, unresolved balances, chargebacks, or legal holds may need to be completed before the account can be fully deleted.
What happens next
MX12 support will confirm receipt of the request, verify account ownership, explain any data that must be retained, and notify you when deletion is complete. Account deletion is permanent and cannot be undone.