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Service that feels like part of your team

We design and operate scalable support operations powered by technology. MX12 delivers end-to-end managed services for customer and technical support, combining skilled specialists, proven processes, and a proprietary platform to ensure reliability and performance. We take responsibility for critical operational functions — from user and technical support to account and system operations — providing structure, transparency, and continuity, so your teams can stay focused on product innovation and business growth.

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About

MX12 is a US-based technology-enabled managed services company delivering end-to-end customer support and technical service operations for businesses operating in global markets. We design, implement, and manage scalable support ecosystems that combine skilled service teams, proven operational frameworks, and modern technologies. Our services ensure consistent customer experiences, high service reliability, and seamless support across multiple regions and time zones. MX12 partners with international organizations to optimize service performance, maintain quality at scale, and support long-term operational stability in complex, multinational environments.

Specialization
Managed Business Servicesvement.
Our approach combines rigorous quality frameworks with tailored service delivery. We operate under clearly defined Standard Operating Procedures and measurable Service Level Agreements, ensuring every workflow is executed with precision, consistency, and full accountability.

Each engagement is supported by a dedicated service team with deep process expertise, enabling stable operations, high accuracy, and continuous alignment with client requirements. This model ensures reliable day-to-day performance and consistently high service quality across all managed operations.
Geography
EU • USA — Remote Teams
Our teams operate across multiple time zones, ensuring efficient support for clients worldwide.
All workflows follow GDPR-compliant practices and strict data-security standards.

Guaranteed Service Level

Encrypted US-based company — Delaware

Encrypted US-based company — Delaware

US jurisdiction, encrypted client data

MirraX12 officially operates under US jurisdiction in the state of Delaware, known for strong corporate and legal standards. Client data is protected with encryption, ensuring a high level of confidentiality, security and trust.
Verified corporate status

Verified corporate status

Official business validation

The company is confirmed through official corporate registries and trusted verification sources. This ensures full legal transparency and demonstrates MirraX12’s reliability and accountability to partners and investors.
24/7 support team partner

24/7 support team partner

Continuous support without weekends or downtime

We operate with no weekends or breaks. Our support is available at any time of day or night, so clients receive solutions quickly and without delay, regardless of their time zone.
GDPR aligned

GDPR aligned

EU-level personal data protection

MirraX12 complies with European Union data-protection regulations, ensuring lawful data processing and full safety for companies operating in the EU and international markets.
IT & CX support excellence

IT & CX support excellence

High-quality technical and customer assistance

MirraX12 handles technical issues, supports users, and improves customer interaction with your product. We help increase service quality, loyalty, and long-term customer retention.
Trusted Service Partner

Trusted Service Partner

Reliable delegation of key business processes

MirraX12 delivers stable results, takes over essential business operations, and ensures a reduction in operational costs without losing quality or control.
Professional standards compliant

Professional standards compliant

Work aligned with global quality frameworks

Our processes follow SLA, KPI, SOP and other international quality-control frameworks. Every stage of work is standardized, measurable and predictable in its outcome.
ISO Standards: Quality and Scalability

ISO Standards: Quality and Scalability

We implement standardized business processes that comply with international ISO norms.

Every stage of work is documented, measurable, and controlled, which guarantees predictable quality, scalability, and stable results for clients across all directions.
Legal Guarantees: SLA and KPI

Legal Guarantees: SLA and KPI

MirraX12 legally secures the work result through an SLA (Service Level Agreement) with clear KPIs (Key Performance Indicators).

We guarantee response speed, operational accuracy, team availability, and quality of task execution. In case of non-compliance with indicators, we take responsibility and compensate for the execution according to the contract terms.
Data Protection: NDA and Confidentiality

Data Protection: NDA and Confidentiality

MirraX12 operates exclusively under legal liability for client data confidentiality.

Each engagement is governed by an NDA, and all processes align with the client’s security and compliance standards, guaranteeing complete protection of sensitive information.
AES-256 Encryption & Secured Protocols

AES-256 Encryption & Secured Protocols

MirraX12 works with client accesses and data exclusively via secured protocols with AES-256 encryption.

Traffic, passwords, CRM accesses, and accounts are transmitted through secured channels, similar to those used by banks and global IT platforms. This eliminates the risk of interception or information leakage.

Core Services

24/7 Customer Support

24/7 Customer Support

Professional customer support via chat, email, and phone under your brand.

We fully handle day-to-day communication with your customers. Our team processes incoming requests, answers questions, provides guidance, and helps resolve issues at every stage of interaction with your product or service.

Support operates 24/7 and strictly follows your scripts, workflows, and brand communication standards. We represent your company directly, ensuring a consistent and professional customer experience.

Our service helps increase customer loyalty, reduce response times, and relieve pressure on your internal support team.
  • 24/7 customer support availability
  • Channels: live chat, email, phone
  • Brand-aligned scripts and tone
  • Fast first response time
  • Polite and professional communication
  • Improved customer satisfaction
Request service

Technical Support L1 / L2 / L3

Technical Support L1 / L2 / L3

Full technical support from first-line assistance to engineering level.

We provide structured technical support with clearly defined responsibility levels across L1, L2, and L3. This model allows faster issue resolution and controlled escalation processes.

L1 handles incoming requests and common issues. L2 performs deeper diagnostics, log analysis, and integration troubleshooting. L3 addresses complex incidents, root cause analysis, and engineering-level fixes.

We operate under SLAs, work with ticketing systems, and ensure full incident lifecycle control.
  • L1: first-line user assistance
  • L2: diagnostics and issue analysis
  • L3: engineering-level fixes
  • Ticketing systems support
  • SLA and priority control
  • Monitoring and reporting
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Payments & Account Support

Payments & Account Support

Support for payments, orders, and secure account management.

We assist customers with payments, refunds, billing issues, and order or delivery statuses. Our team helps resolve financial questions quickly and accurately.

We also provide full account support, including password recovery, account activation, profile updates, and access control, with a strong focus on data security.

This service reduces billing errors, increases customer trust, and improves the overall user experience.
  • Payment and refund support
  • Order and delivery status assistance
  • Account recovery and activation
  • User data updates
  • Access and security control
  • Reduced billing errors
Request service

Team-on-Demand in the EU

We assemble the right squad in any EU country. From analysis to launch and ongoing QA & reporting.

Request a Team

How We Work

  1. 1
    Send us your request
    Share goals, tools and timelines.
  2. 2
    We analyze the task
    Pick scope, SLAs and ramp plan.
  3. 3
    We assemble the team
    Roles, shifts, onboarding, SOPs.
  4. 4
    We launch the project
    Daily ops with QA and coaching.
  5. 5
    We control quality & report
    KPIs, dashboards, retros and improvements.

Contact

Tell us about your task — we will propose the best team setup.

Contact Details
Address: 🇺🇸 1111B S Governors Ave STE 48240 Dover, DE 19904
Phone: +1 929 322 8848

Integrations

Support, CRM, telephony and remote tools we work with.

Career Application

Please fill in the sections below to apply for a position. All sections are mandatory.

We reply within 1–2 business days 🌍 Remote-friendly teams ⏱ Takes about 3–5 minutes
What happens after you apply?
  1. We review your profile and experience.
  2. If there is a match, we schedule a short intro call.
  3. You receive feedback in any case.
1

Personal & Contact Info

Tell us who you are and how we can contact you.

Profile Link (LinkedIn or other social network)
2

Skills & Experience

Show us what you can do and what you’ve already achieved.

Education
Key Skills and Experience
Languages Known (Level)
3

Preferences

Tell us how you prefer to work and stay in touch.

Desired Direction
Preferred Contact Method

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